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The ITAE Group operates a strict no refund or transfer policy on all tickets once purchased. Occasionally the ITAE Group may offer a refund to guests should the event be cancelled or postponed due to circumstances beyond our control. As per your consumer rights, you are entitled to a refund of the face value or any tickets purchased in associated with the event that that been cancelled or postponed. Should an event be affected by a cancellation or postponement, you will be notified by email using the email address inputted during the transaction. Please note, it is your responsibility to enter an accurate email address and ensure your mail box settings are updated to receive ITAE Group email correspondence. We advise you to monitor your general mailbox as well as spam and junk folders on a regular basis. You will have 7 days from the date of the email to contact our guest experience team using the online process as set out in our correspondence. Please note that refund request can take 14 days to be processed and 14 days to be credited back into your account. Booking fees are non refundable unless covered by the optional booking fee protection. 

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