Tickets purchased since October 2021
Due to ongoing issues with staffing we have delayed the roll out of the new Jury Live tour until later in 2022. With the threat of lockdown due to Omicron between November and February the box office saw heavily reduced web traffic, as theatres reopened we have struggled to recruit the cast to reliably deliver the show format. This is not a decision taken lightly but is in the best interests of the show in its current format.
All customers have been emailed to notify them of the postponed dates, we have began to process refunds automatically to customers, you do not need to contact us. This is an administrative process which is timely and we ourselves are operating on reduced staffing. We apologise for any delay to the process of your refund, at present wait times are between 30 - 90 days. Refunds will appear from World on Fire Events and will be credited back to the card you used to pay on. Booking fees and handling costs are non-refundable.
Apologies for any inconvenience.
Pre-COVID ticket bookings
The Murder Trial Live has now completed all refund requests from Pre-covid events.
You may have been expecting a refund but not received one. Please see the below help points.
You didn’t initially complete the online refund request form
When we we’re instructed to close an email was sent to all guests advising them of the system and process to register for a refund request. You must have responded to the actions within this email and completed the form within the given time lines to be eligible for a refund, where no response was received then tacit consent applies for a ticket transfer or credit. We have emailed all guests where their tickets were tacitly transferred to new dates to process their transfer. All ticket holders have now been transfered to rearranged dates.
You have carried out a section 75 chargeback
While our team were away on furlough we have processed 30% of refunds via section 75 chargebacks, these are
done via the bank automatically.
You opted for digital content
In June 2020 and September 2020 we produced content online, a large proportion of people then chose to accept our stream-at-home digital murder trial experience. This used up credit honouring our contractual obligations.
You changed bank card or bank account
We only hold card details used to make a purchase, if you have closed your bank account or cancelled your card then your bank may choose to accept the refund in a holding account and you should contact the bank directly.
It appeared as something else
Your refund may appear on your bank statement as MEDICPLAYER / MEDICPLAYER LIVE / ITAE PRODUCTIONS. Please check your statements for the last 24 months.
Please note that only the face value of tickets were eligible to be refunded. Box office and booking fees are non-refundable.
We are unable to process refunds for those that changed their minds or decided that they cannot attend another live event. Our terms are clear that where a refund request wasn’t filed in 2020 that tacit consent would apply and a transfer or credit would be offered.
The transfer window opened in October 2021 and has now closed.
Its goodbye from The Murder Trial Live and welcome to The Jury Live -powered by World of Fire Events.